You notice the serial number of a part does not match the Service Order. What should you do?

When you notice that the serial number of a part does not match the Service Order, the best course of action is to escalate the issue to the Contact Center. This step is crucial because it ensures that the discrepancy is addressed by the appropriate support team who can verify the correct part and its associated information. By escalating the issue, it minimizes the risk of using incorrect parts, which could lead to further complications in the repair process or even damage to the device.

Proper protocol in warranty service situations emphasizes accuracy and adherence to documented information. Matching serial numbers helps in tracking warranties, ensuring proper part identification, and maintaining effective service records. Contacting the Contact Center is an important safeguard that allows for resolution while following Lenovo's policies and procedures to ensure customer satisfaction and compliance with service standards.

The other options, such as replacing the part anyway, may lead to service errors or voiding warranties. Contacting customer service for verification might be a step taken, but escalating it directly to the Contact Center is typically more efficient. Continuing with the repair when there’s a serial number mismatch disregards essential protocols and could have negative consequences.