Which circumstance typically allows accidental damage claims on Lenovo products?

Accidental damage claims on Lenovo products are typically allowed when customers have additional accidental damage protection coverage. This type of coverage is specifically designed to protect against unintentional damage not covered by standard warranty terms, such as drops, spills, or other types of accidents that may occur during regular use. This protection provides customers with peace of mind and enables them to seek repairs or replacements for damages that occur due to unforeseen accidents.

The other choices do not inherently lead to coverage for accidental damage. Using the product as instructed does not guarantee protection from accidental damage, as accidents can still happen regardless of proper usage. Purchasing an extended warranty often extends the repair or replacement terms for mechanical failures but does not typically cover accidental damage unless explicitly stated. Similarly, contacting customer service before damage occurs may be part of proper protocol for warranty claims but does not establish coverage for accidental damage by itself. Therefore, having additional accidental damage protection is the defining factor that allows such claims.