What should customers do with self-service CRU parts before contacting support?

Customers should review CRU videos on the Lenovo Service YouTube channel before contacting support because these videos provide valuable guidance on how to properly handle Customer Replaceable Units (CRUs). By watching these instructional videos, customers can gain knowledge about the specific replacement process for the parts they are dealing with. This understanding can help ensure that they perform the replacement correctly and can also help them troubleshoot common issues themselves, potentially reducing the need for further support calls.

Engaging with the self-service resources provided by Lenovo, such as the CRU videos, empowers customers to take proactive steps in resolving their hardware issues, fostering a sense of independence and efficiency in handling their devices. This approach not only saves time but also helps in preparing the customer for any necessary technical support if the self-service efforts do not resolve the issue.