What should customers do if they receive a defective product under warranty?

Customers who receive a defective product under warranty should contact Lenovo support to report the issue and initiate a return or exchange process. This action is aligned with the warranty terms that typically provide for repair, replacement, or refund of defective items. Engaging with support ensures that the warranty is honored properly, allowing customers to receive a functioning product without incurring additional costs.

Utilizing the support service also enables Lenovo to track the issue and potentially identify any larger problems with specific products. This feedback loop is essential for the company to improve product quality over time. By following the correct protocol, customers can also ensure they are not voiding their warranty by mishandling the defective item.

The other options do not adhere to the recommended warranty practices and could lead to adverse consequences for the customer. For example, choosing to keep the defective product may lead to further dissatisfaction and is likely to contravene the terms of the warranty. Disposing of the item or attempting to sell it as used fails to resolve the issue and may result in financial loss or legal implications.