What is the primary role of Lenovo’s repair center in warranty claims?

The primary role of Lenovo’s repair center in warranty claims is to evaluate and repair covered products as per warranty guidelines. This reflects the main function of the repair center, which involves assessing the condition of the product that has been returned under warranty claims, diagnosing any issues, and conducting the necessary repairs or replacements in line with the specific terms outlined in the warranty policy.

This process ensures that customers receive the support they need to have their products restored to working order without additional charge, provided the issues fall within the warranty coverage. The focus on evaluation and repair demonstrates the company's commitment to upholding the warranty terms and ensuring customer satisfaction through effective service.

In contrast, other options do not align with the core responsibilities of the repair center. For example, reimbursement for defective products generally falls under financial or customer service operations rather than repair services. Providing only customer service advice does not fulfill the hands-on technical element that the repair center is designed for. Selling extended warranties is a sales function and does not relate to the service and repair processes that are integral to the warranty claim handling.