In which situation would a customer most likely need to contact Lenovo directly regarding their warranty?

A customer is most likely to contact Lenovo directly for assistance with filing a warranty claim because this process typically requires specific procedures and information that only the manufacturer can provide. When a customer encounters an issue with a product that is still under warranty, they need to understand the steps involved, the necessary documentation, and the options available for repair or replacement.

Filing a warranty claim often involves detailed conversations about the issue at hand, what has been tried for resolution, and understanding the terms of the warranty. This type of inquiry necessitates direct communication with Lenovo to ensure that the claim is filed appropriately and that the customer receives the support they need. Having access to customer service representatives who are trained to handle these specific situations is crucial for an efficient resolution.

In other scenarios such as discussing product features or comparing products before a purchase, the information can typically be obtained through general sales representatives, marketing materials, or online resources rather than requiring direct contact with warranty service. Similarly, modifying warranty coverage usually involves policy changes that could be handled through customer service, but these interactions do not necessarily involve claims for defective products, which is the focus of this question.