Can customers expect loaner devices while their device is being serviced?

Customers may expect loaner devices during the repair of their devices, but these loaners are not guaranteed for all situations under every warranty type. This response accurately reflects Lenovo's policies regarding loaner devices. The availability of loaner devices often depends on the specific warranty terms associated with the customer's device, the type of service being performed, and the regional policies in place.

Certain warranty types may offer loaner devices as a benefit, while others might not include this option. Hence, it is essential for customers to understand that while they might have access to a loaner device, it is contingent upon various factors and should not be assumed for every repair scenario. This clarifies that loaner devices are a potential support feature rather than a standard guarantee across all repairs or warranty plans.